Thank you for shopping with us! Please read our shipping policy carefully to ensure a smooth experience when placing your order.
| When your order is confirmed | Order processing time | Estimated delivery time |
|---|---|---|
| -- | 1-2 business days | 3-10 business days |
Once your order has been processed, the delivery time will vary depending on the destination:
Shipping fees may apply depending on your order.
We currently offer free shipping on orders that include at least one CGM device or meet the minimum order value. Shipping fees, if applicable, will be calculated and displayed at checkout.
All prices listed on our site are inclusive of applicable taxes. No additional taxes will be charged during checkout. If you have any questions regarding duties, taxes, or additional charges, please contact our customer support team.
Once your order has been shipped, a tracking number will be provided via email and will also be available in your app account. Please ensure you are logged in with the same account used to place the order to view tracking details. Tracking information may take up to 24 hours to update. If you have any issues tracking your order, please contact our customer support team for assistance.
While we make every effort to ensure timely delivery, please note that shipping times May be affected by external factors such as weather, customs procedures, holidays, or other unforeseen delays. In the case of any significant delay, we will notify you as soon as possible.
Currently we only deliver to the countries shown on your website. If you need more country options, you can contact customer service.
Please ensure that the shipping address provided is accurate and complete. If your package is returned due to an incorrect or incomplete address, you will be responsible for any reshipping costs.
If your order arrives damaged or if you believe your package is lost, please contact us within 7 days of receiving your order. We will assist you in resolving the issue, whether through a replacement or refund. Please keep all packaging materials and photos of any damaged items for reference.
We hope you are satisfied with your purchase. If you need to make a return or exchange, please refer to our return policy please note that return shipping costs are the responsibility of the customer, except in the case of defective or damaged items.
Once your order is placed, we are unable to modify the items in the order or change the shipping address. If you need to make changes, please contact us as soon as possible before the order is processed.
If you have any further questions regarding shipping or your order, feel free to contact our customer service team at contact us page. We are happy to assist you with any inquiries.