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Download Ottai app now!
CONTACT US
Through the 'Customer Service' feature in the Ottai App, you could explore our knowledge base or connect with online agents for further assistance.
service@ottai.com
Looking forward to hearing from you.
USER GUIDE
Search for all the support you need with our helpful videos and instructions available.
Full Video
FREQUENTLY ASKED QUESTIONS
HOW MANY DAYS DOES A OTTAI CGM SENSOR LAST?
The Sensor can be worn for a maximum of 14 days, and all kits are non-reusable. Once the sensor is removed, please discard it while following all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, and materials potentially exposed to interstitial fluids.
CAN I APPLY/WEAR IT MYSELF?
Ottai CGM is designed for simple applications and can be worn independently by the user or with assistance from a family member or friend if you encounter difficulties in operation.
DO I NEED TO TAKE IT OFF WHEN SHOWERING?
Not at all, Ottai CGM has a waterproof level of IPX8, it can cope with daily bathing, exercises, etc. The device could operate under 2 meters of water for 30 mins at max.
WHAT IS CONTINUOUS GLUCOSE MONITORING SYSTEM (CGMS)?
It's wearable technology that auto-tracks your glucose level in real-time 24-7. You can view the readings and trends at any time of the day at a glance. It will give you a clear overview of the glucose trends and sugar tolerance corresponding to different events. Continuous glucose monitors have emerged for diabetes management assistance and eliminating frequent finger sticks with traditional glucose monitors.
WHO BENEFITS FROM CGM DEVICES?
It's for everyone! Data supports the use of CGM for essentially everyone with different types of diabetes. But also groups of people with glucose monitoring demands. CGM is even being studied in people without diabetes, such as athletes. If you have type 2 diabetes, even without the need for insulin, CGM can be very beneficial. With our CGM devices, for the first time in history, people understand how their body responds to what they eat. If you eat a donut, the user can look directly at their smartphone and witness the blood sugar spike. Ottai aims to bring about significant lifestyle changes for both diabetic and non-diabetic individuals with QoL improvements.
UNABLE TO CONNECT THE SENSOR/DISCONNECTS:
Ottai App will automatically reconnect with the Sensor when disconnection occurs, please wait for a few seconds, or you can manually reconnect by tap the 'Connect Now' button.